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TERMS OF USE

Terms
Of Use

These Terms of Use (hereinafter referred to as the “Terms”) govern your access to and use of the website www.liverpoolcruiseport.com (the “Website”) and the services provided by Global Ports Holding Limited and its subsidiaries operating in Liverpool Cruise Port (collectively referred to as the “PROVIDER,” “we,” “us,” or “our”).

TERMS OF USE

 

1) INTRODUCTION

These Terms of Use (hereinafter referred to as the “Terms”) govern your access to and use of the website www.liverpoolcruiseport.com (the “Website”) and the services provided by Global Ports Holding Limited and its subsidiaries operating in Liverpool Cruise Port (collectively referred to as the “PROVIDER,” “we,” “us,” or “our”).

By accessing the Website or utilizing our services, you (the “USER”) agree to be bound by these Terms.

By accepting these Terms, the USER:

  • Confirms that they have read, understood, and agreed to these Terms.
  • Declares they have the legal capacity to enter into contracts in accordance with the UK Consumer Rights Act 2015 and the Contracts (Rights of Third Parties) Act 1999.
  • Assumes all obligations and responsibilities set forth herein.

These Terms remain valid indefinitely and apply to all interactions with the Website unless otherwise stated by the PROVIDER.

The PROVIDER reserves the right to modify these Terms unilaterally at any time, provided such changes do not retroactively affect services or agreements already executed. Any modifications will be communicated through the Website or other appropriate channels, in compliance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and The Electronic Commerce (EC Directive) Regulations 2002.

 

2) PARTIES TO THE AGREEMENT

The contracting parties to these Terms are:

The PROVIDER: Global Ports Holding Limited, a company registered in the United Kingdom, with its principal address at 35 Albemarle Street, 3rd Floor, W1S 4JD, London – UK, and its operational offices at Liverpool Cruise Port, Cruise Terminal. Gate, 2 Princes Parade, Liverpool L3 1DL, United Kingdom.

The USER: Any individual accessing the Website or utilizing the services, who is responsible for ensuring the accuracy and completeness of all information submitted during interactions with the PROVIDER.

 

3) PURPOSE OF THE TERMS

These Terms define the contractual relationship between the PROVIDER and the USER, which arises when the USER interacts with the PROVIDER via the Website or in-person at Liverpool Cruise Port. The contractual relationship primarily involves the provision of specific services as outlined on the Website, in exchange for fees and terms displayed or otherwise agreed upon.

Important Compliance Considerations for UK Law

  • Consumer Rights & Cancellation Policies: The rights of consumers under the UK Consumer Rights Act 2015 and The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 should be explicitly stated in sections related to withdrawal rights.

 

  • Electronic Commerce Transactions: In compliance with The Electronic Commerce (EC Directive) Regulations 2002, any electronic contracts should provide confirmation of terms before execution.
  • Pricing Transparency: Any services with fees must be clearly stated, with explicit agreement from the USER before any transaction occurs, per The Consumer Protection from Unfair Trading Regulations 2008.

 

4) CONTRACTING PROCEDURE

To utilize certain services offered by the PROVIDER, the USER must complete a registration process on the Website. Registration requires the USER to:

  • Provide accurate and up-to-date personal information in accordance with the UK Consumer Rights Act 2015 and The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
  • Create a secure user account with a username and password, which the USER must safeguard and promptly report any unauthorized access or breaches.

By completing the registration, the USER agrees to the following:

  • Their personal data will be processed in accordance with the PROVIDER’s Privacy Notice, which complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
  • Access to services is subject to availability and, where applicable, the successful completion of payment, as outlined in Section 9 of these Terms.


5) GENERAL TERMS OF SERVICE

The following general terms apply to all services provided:

  • All services are subject to these Terms. No other stipulations, whether verbal or written, are binding unless expressly accepted by the PROVIDER in writing.
  • Services are offered on an “as-is” basis, and the PROVIDER makes no guarantees, express or implied, beyond those stated in these Terms or required by applicable UK law.
  • For any paid services, the total price, including all applicable taxes and fees, will be clearly communicated before the transaction, in compliance with The Consumer Protection from Unfair Trading Regulations 2008 and The Price Marking Order 2004.

 

6) RIGHT OF WITHDRAWAL

The USER may exercise their right to withdraw from a service agreement under the following conditions:

  • Withdrawal requests must be made within 14 calendar days of entering into the agreement, unless the service has already been fully executed, in accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
  • Certain services, including personalized or legally binding documentation, are not eligible for withdrawal under applicable UK law, specifically under Regulation 28 of The Consumer Contracts Regulations 2013.

 

How to Withdraw

  • Withdrawal requests must be submitted via email to dpo@globalportsholding.com or in writing to the PROVIDER’s local office in Liverpool.
  • For contracts concluded electronically (online), the withdrawal right must be explicitly confirmed before completion of the transaction, in compliance with Regulation 14 of The Consumer Contracts Regulations 2013.

 

7) DISPUTES AND LIABILITY

  • The PROVIDER strives to provide a seamless and satisfactory experience for all USERS. However, in case of disputes, the following procedures shall apply:
    The USER may submit a written complaint via email to info@liverpoolcruiseport.com providing a detailed description of the issue.
  • The PROVIDER will respond to complaints within 30 days, either resolving the matter or providing an explanation if resolution is not possible within that timeframe.
    In accordance with The Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015, USERS may also seek alternative dispute resolution (ADR) mechanisms in the UK.

 

8) FORCE MAJEURE

Neither party shall be held liable for delays or failures to fulfill obligations due to circumstances beyond reasonable control, including but not limited to: (i) Natural disasters (e.g., earthquakes, floods, storms), (ii)governmental actions or regulatory changes, (iii) acts of war, terrorism, or civil disturbances, (iv) industrial disputes or labor strikes not caused by the affected party

Obligations under this agreement shall resume promptly after the force majeure event has concluded. This provision is governed by UK contract law under the doctrine of frustration and The Law Reform (Frustrated Contracts) Act 1943.

 

9) PRICING AND PAYMENT TERMS

  • All service prices are displayed in British Pounds (GBP) and include applicable VAT (Value Added Tax), unless otherwise stated.
  • Payments are accepted via credit card, electronic transfer, or other approved methods, as displayed on the Website.
  • Any payment-related queries should be directed to info@liverpoolcruiseport.com 

In compliance with The Price Marking Order 2004 and Consumer Rights Act 2015, all pricing details will be transparent, including applicable fees and taxes before the conclusion of a transaction.

 

10) APPLICABLE LAW AND JURISDICTION

These Terms are governed by the laws of England and Wales. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts in England and Wales, in accordance with The Civil Jurisdiction and Judgments Act 1982 and UK consumer protection laws.

 

11) CONTACT INFORMATION

For any questions or concerns, please contact us:
Email: info@globalportsholding.com

Address: Liverpool Cruise Port, Cruise Terminal. Gate, 2 Princes Parade, Liverpool L3 1DL, United Kingdom